Site Terms and Conditions of Use
1. User’s Acknowledgment and Acceptance of Terms
Northridge Telecom CORP. (“Us” or “We”) provides the Northridge Telecom CORP. site and various related services (collectively, the “site”) to you, the user, subject to your compliance with all the terms, conditions, and notices contained or referenced herein (the “Terms of Use”), as well as any other written agreement between us and you. In addition, when using particular services or materials on this site, users shall be subject to any posted rules applicable to such services or materials that may contain terms and conditions in addition to those in these Terms of Use. All such guidelines or rules are hereby incorporated by reference into these Terms of Use.
BY USING THIS SITE, YOU AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS OF USE, PLEASE EXIT THE SITE NOW. YOUR REMEDY FOR DISSATISFACTION WITH THIS SITE, OR ANY PRODUCTS, SERVICES, CONTENT, OR OTHER INFORMATION AVAILABLE ON OR THROUGH THIS SITE, IS TO STOP USING THE SITE AND/OR THOSE PARTICULAR PRODUCTS OR SERVICES. YOUR AGREEMENT WITH US REGARDING COMPLIANCE WITH THESE TERMS OF USE BECOMES EFFECTIVE IMMEDIATELY UPON COMMENCEMENT OF YOUR USE OF THIS SITE.
These Terms of Use are effective as of the date you first access or use this site or purchase our services. We expressly reserve the right to change these Terms of Use from time to time without notice to you. You acknowledge and agree that it is your responsibility to review this site and these Terms of Use from time to time and to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgement of the modified Terms of Use and agreement to abide and be bound by the modified Terms of Use.
As used in these Terms of Use, references to our “Affiliates” include our owners, subsidiaries, affiliated companies, officers, directors, suppliers, partners, sponsors, and advertisers, and includes (without limitation) all parties involved in creating, producing, and/or delivering this site and/or its contents.
2. Description of Services
We make various services available including, but not limited to: telecommunications and phone services (including VoIP, home and business phone, hosted PBX, and SIP trunking); web hosting, cloud, and virtual-machine (VPS) services, together with domain registration and email hosting; and managed information-technology and security services (“MSP Services”); along with other related services. We do not provide Internet access. You are responsible for providing, at your own expense, all equipment and connectivity necessary to use the services, including a computer or compatible device and Internet access obtained from a third-party Internet service provider (ISP) of your choice (including payment of all fees associated with such access).
We reserve the sole right to either modify or discontinue the site, including any of the sites features, at any time with or without notice to you. We will not be liable to you or any third party should we exercise such right. Any new features that augment or enhance the then-current services on this site shall also be subject to these Terms of Use.
3. Privacy and Data Protection
Our collection, use, disclosure, retention, and protection of your personal information — including the categories of personal information we collect (in connection with our telecommunications, hosting, and managed services), the purposes for which we use it, the third parties and sub-processors to whom we disclose it (including carriers such as Distributel and Bandwidth, our 9-1-1/E911 service provider, and our MSP sub-processors), the safeguards we apply, our retention periods, your privacy rights, and our breach-notification practices — are described in our Privacy Policy, which is incorporated into these Terms of Use by reference. Our handling of personal information is governed by that Privacy Policy and by applicable Canadian law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws, including Quebec’s Act respecting the protection of personal information in the private sector (Law 25).
For any privacy inquiry, access or correction request, or complaint, contact our Privacy Officer: Chase Martin, Privacy Officer, chase@nrtel.ca, 877-367-6005 x200. If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca.
4. Conduct on Site and Acceptable Use of the Services
Your use of the site and the Services is subject to all applicable laws and regulations, and you are solely responsible for the substance of your communications through the site and the Services. By posting, transmitting, or otherwise distributing any content — including text, communications, software, images, sounds, data, or other information — using the site or the Services, you agree that you will not upload, share, post, or otherwise distribute or facilitate the distribution of any content that:
a. is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, contains explicit or graphic descriptions or accounts of sexual acts (including but not limited to sexual language of a violent or threatening nature directed at another individual or group of individuals), or otherwise violates our rules or policies;
b. victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability;
c. infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party;
d. constitutes unauthorized or unsolicited advertising, junk or bulk email (also known as “spamming”), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling;
e. contains software viruses or any other computer code, files, or programs that are designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of any third party; or
f. impersonates any person or entity, including any of our employees or representatives.
We neither endorse nor assume any liability for the contents of any material uploaded, submitted, or transmitted by users of the site or the Services. We generally do not pre-screen, monitor, or edit the content of your communications, except as needed to operate, secure, and support the Services and as otherwise permitted or required by applicable law. However, we and our agents have the right, at our sole discretion, to remove content, suspend or restrict access to the site or any feature of the Services, or terminate your account, where we determine in our judgment that the content or your use does not comply with these Terms of Use or is otherwise harmful, objectionable, or inaccurate. We are not responsible for any failure or delay in taking such action, and you hereby consent to such action and waive any claim against us arising out of it. See “Use of Your Materials” below for the procedures to be followed in the event that any party believes that content posted on this site infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right.
In addition, you may not use your account to breach the security of another account or attempt to gain unauthorized access to another network or server. Not all areas of the site or features of the Services may be available to you or other authorized users. You shall not interfere with anyone else’s use and enjoyment of the site or the Services, or with our network, systems, or infrastructure. Users who violate systems or network security may incur criminal or civil liability.
You agree that we may at any time, and at our sole discretion, terminate your membership, account, or other affiliation with our site and the Services without prior notice to you for violating any of the above provisions. In addition, you acknowledge that we will cooperate fully with investigations of violations of systems or network security at other sites or networks, including cooperating with law enforcement authorities in investigating suspected criminal violations.
5. Third Party Sites and Information
This site may link you to other sites on the Internet or otherwise include references to information, documents, software, materials and/or services provided by other parties. These sites may contain information or material that some people may find inappropriate or offensive. These other sites and parties are not under our control, and you acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites, nor are we responsible for errors or omissions in any references to other parties or their products and services. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with, the site or party by us, or any warranty of any kind, either express or implied.
6. Intellectual Property Information
Copyright (c) 2026 Northridge Telecom CORP. All Rights Reserved.
For purposes of these Terms of Use, “content” is defined as any information, data, communications, software, photos, video, graphics, music, sounds, and other material and services that can be viewed by users on our site. This includes message boards, chat, and other original content.
By accepting these Terms of Use, you acknowledge and agree that all content presented to you on this site is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws, and is the sole property of Northridge Telecom CORP. and/or its Affiliates. You are only permitted to use the content as expressly authorized by us or the specific content provider. Except for a single copy made for personal use only, you may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this site in any form or by any means without prior written permission from us or the specific content provider, and you are solely responsible for obtaining permission before reusing any copyrighted material that is available on this site. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Neither we or our Affiliates warrant or represent that your use of materials displayed on, or obtained through, this site will not infringe the rights of third parties. See “User’s Materials” below for a description of the procedures to be followed in the event that any party believes that content posted on this site infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party.
The following are registered trademarks, trademarks or service marks of Northridge Telecom CORP. or its Affiliates: Northridge Telecom CORP.. All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of Northridge Telecom CORP. or its Affiliates. All other trademarks or service marks are property of their respective owners. Nothing in these Terms of Use grants you any right to use any trademark, service mark, logo, and/or the name of Northridge Telecom CORP. or its Affiliates.
7. Unauthorized Use of Materials
Subject to our Privacy Policy, any communication or material that you transmit to this site or to us, whether by electronic mail, post, or other means, for any reason, will be treated as non-confidential and non-proprietary. While you retain all rights in such communications or material, you grant us and our agents and affiliates a non-exclusive, paid-up, perpetual, and worldwide right to copy, distribute, display, perform, publish, translate, adapt, modify, and otherwise use such material for any purpose regardless of the form or medium (now known or not currently known) in which it is used.
Please do not submit confidential or proprietary information to us unless we have mutually agreed in writing otherwise. We are also unable to accept your unsolicited ideas or proposals, so please do not submit them to us in any circumstance.
We respect the intellectual property of others, and we ask you to do the same. If you or any user of this site believes its copyright, trademark or other property rights have been infringed by a posting on this site, you or the user should send notification to our Designated Agent (as identified below) immediately. To be effective, the notification should include the following (consistent with section 41.25 of the Copyright Act (Canada)):
1. Your name, address, and electronic contact information (an email address is preferred).
2. Identify the copyrighted work or other subject-matter in which you claim rights, and the nature of your interest or right in it.
3. Identify the material that you claim is infringing, and its location (such as the URL or other information reasonably sufficient to permit us to locate it).
4. Specify the claimed infringement, including the date and time it was observed, if known.
5. Include the following statement: “I have a good faith belief that use of the copyrighted materials described above as allegedly infringing is not authorized by the copyright owner, its agent, or the law.”
6. Include a statement that the information in the notification is accurate and that you are the owner of the copyright or other right at issue, or are authorized to act on the owner’s behalf.
7. Include your name and the date of the notification.
8. Send the notification to the following address:
Designated Agent for Claimed Infringement:
Contact: Chase Martin
Email: chase@nrtel.ca
Phone: 877-367-6005 ext 200
Address: Please contact us for address details
You acknowledge and agree that upon receipt of a notice of a claim of copyright infringement, we may immediately remove the identified materials from our site without liability to you or any other party and that the claims of the complaining party and the party that originally posted the materials will be handled in accordance with the “Notice-and-Notice” regime under the Copyright Act (Canada) and any other applicable law.
8. Disclaimer of Warranties
ALL MATERIALS AND SERVICES ON THIS SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY OF NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT (A) THE SERVICES AND MATERIALS WILL MEET YOUR REQUIREMENTS, (B) THE SERVICES AND MATERIALS WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES OR MATERIALS WILL BE EFFECTIVE, ACCURATE OR RELIABLE, OR (D) THE QUALITY OF ANY PRODUCTS, SERVICES, OR INFORMATION PURCHASED OR OBTAINED BY YOU FROM THE SITE FROM US OR OUR AFFILIATES WILL MEET YOUR EXPECTATIONS OR BE FREE FROM MISTAKES, ERRORS OR DEFECTS.
THIS SITE COULD INCLUDE TECHNICAL OR OTHER MISTAKES, INACCURACIES OR TYPOGRAPHICAL ERRORS. WE MAY MAKE CHANGES TO THE MATERIALS AND SERVICES AT THIS SITE, INCLUDING THE PRICES AND DESCRIPTIONS OF ANY PRODUCTS LISTED HEREIN, AT ANY TIME WITHOUT NOTICE. THE MATERIALS OR SERVICES AT THIS SITE MAY BE OUT OF DATE, AND WE MAKE NO COMMITMENT TO UPDATE SUCH MATERIALS OR SERVICES.
THE USE OF THE SERVICES OR THE DOWNLOADING OR OTHER ACQUISITION OF ANY MATERIALS THROUGH THIS SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND WITH YOUR AGREEMENT THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM SUCH ACTIVITIES.
Through your use of the site, you may have the opportunities to engage in commercial transactions with other users and vendors. You acknowledge that all transactions relating to any merchandise or services offered by any party, including, but not limited to the purchase terms, payment terms, warranties, guarantees, maintenance and delivery terms relating to such transactions, are agreed to solely between the seller or purchaser of such merchandize and services and you. WE MAKE NO WARRANTY REGARDING ANY TRANSACTIONS EXECUTED THROUGH, OR IN CONNECTION WITH THIS SITE, AND YOU UNDERSTAND AND AGREE THAT SUCH TRANSACTIONS ARE CONDUCTED ENTIRELY AT YOUR OWN RISK. ANY WARRANTY THAT IS PROVIDED IN CONNECTION WITH ANY PRODUCTS, SERVICES, MATERIALS, OR INFORMATION AVAILABLE ON OR THROUGH THIS SITE FROM A THIRD PARTY IS PROVIDED SOLELY BY SUCH THIRD PARTY, AND NOT BY US OR ANY OTHER OF OUR AFFILIATES.
Content available through this site often represents the opinions and judgments of an information provider, site user, or other person or entity not connected with us. We do not endorse, nor are we responsible for the accuracy or reliability of, any opinion, advice, or statement made by anyone other than an authorized Northridge Telecom CORP. spokesperson speaking in his/her official capacity. Please refer to the specific editorial policies posted on various sections of this site for further information, which policies are incorporated by reference into these Terms of Use.
You understand and agree that temporary interruptions of the services available through this site may occur as normal events. You further understand and agree that we have no control over third party networks you may access in the course of the use of this site, and therefore, delays and disruption of other network transmissions are completely beyond our control.
You understand and agree that the services available on this site are provided “AS IS” and that we assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings.
SOME PROVINCES, TERRITORIES, OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, INCLUDING STATUTORY WARRANTIES AND CONDITIONS IMPOSED BY THE ONTARIO CONSUMER PROTECTION ACT, 2002 AND OTHER APPLICABLE CONSUMER-PROTECTION LEGISLATION, SO SOME OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. WHERE ANY STATUTORY WARRANTIES OR CONDITIONS CANNOT BE EXCLUDED, THEY APPLY ONLY TO THE MINIMUM EXTENT REQUIRED BY LAW.
9. Limitation of Liability
IN NO EVENT SHALL WE OR OUR AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS SITE OR OF ANY WEB SITE REFERENCED OR LINKED TO FROM THIS SITE.
FURTHER, WE SHALL NOT BE LIABLE IN ANY WAY FOR THIRD PARTY GOODS AND SERVICES OFFERED THROUGH THIS SITE OR FOR ASSISTANCE IN CONDUCTING COMMERCIAL TRANSACTIONS THROUGH THIS SITE, INCLUDING WITHOUT LIMITATION THE PROCESSING OF ORDERS.
SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
10. Indemnification
Upon a request by us, you agree to defend, indemnify, and hold us and our Affiliates harmless from all liabilities, claims, and expenses, including reasonable legal fees, that arise from your use or misuse of this site or the Services. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.
11. Security and Password
You are solely responsible for maintaining the confidentiality of your password and account and for any and all statements made and acts or omissions that occur through the use of your password and account. Therefore, you must take steps to ensure that others do not gain access to your password and account. Our personnel will never ask you for your password. You may not transfer or share your account with anyone, and we reserve the right to immediately terminate your account if you do transfer or share your account.
12. Participation in Promotions
From time to time, this site may include advertisements offered by third parties. You may enter into correspondence with or participate in promotions of the advertisers showing their products on this site. Any such correspondence or promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such correspondence or promotions, are solely between you and the advertiser. We assume no liability, obligation or responsibility for any part of any such correspondence or promotion.
13. Electronic Communications Services
We may make email, voicemail, unified messaging, voicemail-to-email, fax-to-email, SMS, and related electronic-communications features available as part of the Services, either directly or through a third-party provider (collectively, “Communications”). Such Communications are subject to these Terms, together with any separate supplemental agreement that may apply.
We will not inspect or disclose the contents of private Communications except with the consent of the sender or the recipient, as required by law or by court or governmental order, or as otherwise permitted or required under applicable Canadian law, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Further information is available in our Privacy Policy.
We may employ automated monitoring devices or techniques (including spam, virus, and malware filtering) to protect our users and our network from mass unsolicited or harmful communications and from other types of electronic communications that we deem inconsistent with our business purposes. However, such devices or techniques are not perfect, and we will not be responsible for any legitimate communication that is blocked, or for any unsolicited or harmful communication that is not blocked. You agree that your use of the Communications features, and any commercial electronic messages you send using the Services, must comply with Canada’s Anti-Spam Legislation (CASL) and all other applicable laws, and that you are solely responsible for such compliance.
Mailboxes may have a limited storage capacity. If you exceed the maximum permitted storage space, we may employ automated devices that delete or block email messages that exceed the limit. We will not be responsible for such deleted or blocked messages.
CASL consent — messages from Northridge Telecom. Where you have provided express or implied consent within the meaning of CASL, you agree that Northridge Telecom CORP. may send you commercial electronic messages (“CEMs”) concerning your account, the Services, scheduled and emergency maintenance, security advisories, product and service updates, and promotional offers. You may withdraw your consent and unsubscribe from promotional CEMs at any time by following the unsubscribe link included in the message or by contacting us at admin@nrtel.ca. We will process your unsubscribe request promptly and in any event within ten (10) business days. Transactional messages relating to your account or the Services (such as billing confirmations, security notices, and service-affecting alerts) are not promotional and will continue to be sent as needed to operate the Services. For new customers, consent to receive CEMs is captured separately at signup; this clause documents and confirms that consent.
14. International Use
Although this site may be accessible worldwide, we make no representation that materials on this site are appropriate or available for use in locations outside Canada, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws. Any offer for any product, service, and/or information made in connection with this site is void where prohibited.
15. Termination of Use
You agree that we may, in our sole discretion, terminate or suspend your access to all or part of the site with or without notice and for any reason, including, without limitation, breach of these Terms of Use. Any suspected fraudulent, abusive or illegal activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities.
Upon termination or suspension, regardless of the reasons therefore, your right to use the services available on this site immediately ceases, and you acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or this site. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension.
16. Governing Law
This site (excluding any linked sites) is controlled by us from our offices within Canada. It can be accessed from other countries around the world. As each of these places has laws that may differ from those of Canada, by accessing this site both of us agree that the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles, will apply to all matters relating to the use of this site and the purchase of products and services available through this site. Each of us agrees and hereby submits to the exclusive personal jurisdiction and venue of the courts located in the Province of Ontario with respect to such matters.
17. Notices
All notices to a party shall be in writing and shall be made either via email or conventional mail. Notices to us must be sent to the attention of Customer Service at admin@nrtel.ca, if by email, or at Northridge Telecom CORP. 66 Tianalee Crescent, Brampton, ON L7A 2X4 if by conventional mail. Notices to you may be sent to the address supplied by you as part of your Registration Data. In addition, we may broadcast notices or messages through the site to inform you of changes to the site or other matters of importance, and such broadcasts shall constitute notice to you at the time of sending.
18. Entire Agreement
These terms and conditions constitute the entire agreement and understanding between us concerning the subject matter of this agreement and supersedes all prior agreements and understandings of the parties with respect to that subject matter. These Terms of Use may not be altered, supplemented, or amended by the use of any other document(s). Any attempt to alter, supplement or amend this document or to enter an order for products or services which are subject to additional or altered terms and conditions shall be null and void, unless otherwise agreed to in a written agreement signed by you and us. To the extent that anything in or associated with this site is in conflict or inconsistent with these Terms of Use, these Terms of Use shall take precedence.
19. Miscellaneous
In any action to enforce these Terms of Use, the prevailing party will be entitled to costs and reasonable legal fees. Any cause of action brought by you against us or our Affiliates must be instituted within one (1) year after the cause of action arises or be deemed forever waived and barred.
You may not assign your rights and obligations under these Terms of Use to any party, and any purported attempt to do so will be null and void. We may freely assign our rights and obligations under these Terms of Use.
You agree not to sell, resell, reproduce, duplicate, copy or use for any commercial purposes any portion of this site, or use of or access to this site.
In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of products and services available through our site arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to, labor disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.
If any part of these Terms of Use is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.
Any failure by us to enforce or exercise any provision of these Terms of Use or related rights shall not constitute a waiver of that right or provision.
20. Contact Information
Except as explicitly noted on this site, the services available through this site are offered by Northridge Telecom CORP. located at 66 Tianalee Crescent, Brampton, ON L7A 2X4. Our telephone number is 877-367-6005. If you notice that any user is violating these Terms of Use, please contact us at admin@nrtel.ca.
Terms and Conditions of Sale
1. Sale and Purchase of Goods
Northridge Telecom CORP. (“Seller”) hereby agrees to sell, and You (“Buyer”) hereby agree to purchase, goods and or service of the description and quantity described on the checkout window (“Checkout”) and incorporated herein by this reference (“Goods and Services”) on the terms and conditions set forth in this Agreement.
2. Purchase Price
Buyer agrees to pay the Purchase Price of the Goods as posted on this website attached hereto.
3. Payment Terms
Invoices are due upon receipt unless a later due date is specified on the invoice. Labour charges shall be paid in full upon completion of services rendered.
Recurring Services are billed in advance on a pre-paid basis. The applicable Monthly Service Fee (MSF) or other recurring charge is due on or before the first day of each service period, and the total Purchase Price is payable in full according to the due date stated at Checkout or on the invoice.
All prices are exclusive of applicable taxes (including GST/HST) and of regulatory charges, 911 fees, and similar surcharges, all of which will be added to your invoice and are payable by you.
Any amount not paid by its due date is overdue. All overdue amounts are subject to a late charge of the lesser of two percent (2%) per month (being twenty-four percent (24%) per annum) or the highest rate permitted by law, accruing from the due date until paid in full. Seller shall have the right to pursue any remedies available at law or as provided herein and shall be entitled to reimbursement from Buyer for Seller’s costs of collection, including legal fees, collection-agency fees, and disbursements.
Suspension for non-payment (pre-paid services). The Services are provided on a pre-paid basis. Accordingly, if any invoiced amount is not paid in full by its due date, Seller may — without further notice and without liability to you — immediately suspend, restrict, or reduce some or all of your Services. Suspension does not relieve you of your obligation to pay all amounts owing, and recurring charges for any committed term continue to accrue during any period of suspension. A reactivation fee may apply to restore suspended Services.
Termination for non-payment. If any amount remains unpaid for ten (10) days following the date on which it became overdue (and on which Seller became entitled to suspend), Seller may terminate any or all of your Services and the associated agreement, in addition to any other remedy available to Seller. Upon such termination: (a) all amounts owing — including all accrued recurring charges through the date of termination — become immediately due and payable; (b) if you are within a committed contract term, the Early Cancellation Fee described in Section 14 for the remainder of the term becomes immediately due and payable as liquidated damages and not as a penalty; (c) Direct-Inward-Dialing (DID) numbers and other telephone numbers assigned to you may be released, cancelled, or forfeited, subject to applicable number-portability rules; and (d) your data and account may be deleted following termination, subject to any data-retention grace period Seller may make available.
Continued liability. Suspension and termination for non-payment do not waive, reduce, or extinguish any amount you owe. You remain responsible for all unpaid fees, accrued recurring charges, applicable Early Cancellation Fees, late charges, and Seller’s reasonable costs of collection (including legal fees and collection-agency fees). Seller may continue to pursue collection of all such amounts after termination.
Reactivation of suspended or terminated Services, if offered at Seller’s sole discretion, may require payment of all outstanding balances together with a reactivation fee and any re-provisioning charges. For residential and other consumer accounts, suspension and termination for non-payment will be carried out in accordance with any applicable notice and disconnection requirements, including those of the CRTC and applicable provincial consumer-protection legislation.
4. Responsibility for Charges; Toll Fraud and Unauthorized Use
You are responsible for all charges arising from use of your Services, whether or not the use was authorized by you, including charges resulting from fraud, hacking, or compromise of your equipment, PBX, SIP or account credentials, passwords, or network, from so-called “toll fraud,” and from any unauthorized or excessive usage. This includes, without limitation, charges for calls to international, premium-rate, or other high-cost destinations.
You are solely responsible for securing your equipment, devices, credentials, and network. Seller may, but is not obligated to, monitor for unusual or suspicious usage, and may suspend or restrict Services, block destinations, or impose usage or spending caps without prior notice where Seller reasonably suspects fraud, a security compromise, or usage likely to result in significant charges, in order to limit exposure. Seller’s exercise or non-exercise of this right does not transfer responsibility for such charges to Seller, and you remain liable for all charges incurred.
Seller may require a deposit or advance payment, or may impose credit limits or spending caps, and may suspend Service upon any such limit being reached. You agree to pay for all usage exceeding any included allowance at Seller’s then-current rates.
5. Delivery
Unless otherwise agreed in writing, delivery shall be made in accordance with Seller’s shipping policy in effect on the date of shipment. Delivery dates provided by Seller are estimates only. Seller will make reasonable efforts to deliver in accordance with such dates; however, Seller will not be liable for failure to deliver as estimated. Unless otherwise agreed in writing by Seller, Goods shall be packaged according to Seller’s standards and practices.
6. Limited Warranty
Seller supplies as its sole warranty the following:
Goods purchased from this website shall be free from defects for a period of 30 days.
The warranty shall last for 30 days.
The warranties provided for herein shall be governed by Seller’s warranty policies in effect on the date of shipment.
7. Disclaimer of Warranty/Limitation of Liability
Seller undertakes no responsibility for the quality of the Goods or that the Goods will be fit for any particular purpose for which Buyer may be buying the Goods, except as otherwise provided in this Agreement, and Seller disclaims all other warranties and conditions, express or implied.
SELLER (INCLUDING ITS SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS OR SUBCONTRACTORS, ALL OF WHICH ARE REFERRED TO HEREIN COLLECTIVELY AS THE “SELLER AFFILIATES”) SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCE TO BUYER OR ANY OTHER PARTY FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE GOODS OR OTHERWISE, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOST PROFITS, LOSS OF THE GOODS OR ANY ASSOCIATED EQUIPMENT, COST OF CAPITAL, COST OF SUBSTITUTE OR REPLACEMENT EQUIPMENT, FACILITIES OR SERVICES, DOWN TIME, BUYER’S TIME, LOST DATA, INJURY TO PROPERTY OR ANY DAMAGES OR SUMS PAID BY BUYER TO THIRD PARTIES, EVEN IF SELLER OR ANY OF THE SELLER AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY WHETHER ANY CLAIM IS BASED UPON PRINCIPLES OF CONTRACT, WARRANTY, NEGLIGENCE, OR OTHER TORT, BREACH OF ANY STATUTORY DUTY, PRINCIPLES OF INDEMNITY OR CONTRIBUTION, THE FAILURE OF ANY LIMITED OR EXCLUSIVE REMEDY TO ACHIEVE ITS ESSENTIAL PURPOSE, OR OTHERWISE.
IN NO EVENT SHALL SELLER OR ANY SELLER AFFILIATE BE LIABLE TO BUYER OR ANY OTHER PARTY FOR LOSS, DAMAGE, OR INJURY OF ANY KIND OR NATURE ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND CONDITIONS IN EXCESS OF THE NET PURCHASE PRICE OF THE GOODS ACTUALLY DELIVERED TO AND PAID FOR BY BUYER HEREUNDER.
SELLER DISCLAIMS ANY WARRANTIES OF NON-INFRINGEMENT WITH RESPECT TO THE GOODS AND NONE OF SELLER OR ANY SELLER AFFILIATE SHALL HAVE ANY DUTY TO DEFEND, INDEMNIFY, OR HOLD HARMLESS BUYER FROM AND AGAINST ANY OR ALL DAMAGES OR COSTS INCURRED BY BUYER ARISING FROM THE INFRINGEMENT OF PATENTS OR TRADEMARKS OR VIOLATION OF COPYRIGHTS BY ANY OF THE GOODS.
8. Force Majeure
Seller shall not be held responsible for any failure of performance to make timely delivery of all or any part of the Goods in the event such failure was due, in whole or in part, to federal, provincial or municipal action, statute, ordinance or regulation, strike or other labor trouble, fire or other damage to or destruction of, in whole or in part, the Goods or the manufacturing facility for the Goods, the lack of or inability to obtain raw materials, labor, fuel, electrical power, water or supplies, or any other cause, act of God, contingency or circumstances not subject to the reasonable control of Seller, which causes delays or hinders the manufacture or delivery of Goods. Seller shall determine in good faith the extent to which it can reasonably control a cause, contingency, or circumstance that affects the performance of its obligations.
9. General
Buyer may not assign this Agreement without Seller’s written consent. Seller is the sole intended beneficiary of this Agreement. If there is any inconsistency between this Agreement and any other agreement included with or relating to the Goods, this Agreement shall govern. This Agreement may not be modified, altered or amended without the written agreement of Seller. Any additional or altered terms attached to any order submitted by Buyer shall be null and void, unless expressly agreed to in writing by Seller. If any term of this Agreement is illegal or unenforceable, the legality and enforceability of the remaining provisions shall not be affected or impaired. This Agreement shall be interpreted under the laws of the Province of Ontario, Canada, without giving effect to conflicts-of-law rules; and in the event of a dispute under this Agreement; Buyer submits to the exclusive jurisdiction and venue of the courts of Ontario, Canada and hereby waives any objection to such jurisdiction and venue
10. Acceptable Usage Policy We reserve the right to immediately either suspend your Service and offer you an alternative call plan or terminate your Service if we determine, in our sole and absolute discretion, that your use of the Service or the Device is, or at any time was, inconsistent with normal residential usage patterns or you exceed the fair usage limits set out below.
Northridge Telecom CORP. voice-over-ip plans within the residential scope are as follows:
Incoming Minutes: 3000 per month (50/hours a month)
Outgoing Minutes: 3000 per month (50/hours a month)
Northridge Telecom CORP. voice-over-ip plans within the business scope are as follows:
Incoming Minutes: 4500 PER extension per month (75/hours a month)
Outgoing Minutes: 4500 PER extension per month (75/hours a month)
11. 911 Service
Northridge Telecom CORP. offer’s E911 service. We do not have any control over whether, or the manner in which, calls using our 911 Dialing service are answered or addressed by any local emergency response centre. We disclaim all responsibility for the conduct of local emergency response centres and the national emergency calling centre. We rely on third parties to assist us in routing 911 Dialing calls to local emergency response centres and to a national emergency calling centre. We disclaim any and all liability or responsibility in the event such third party data used to route calls is incorrect or yields an erroneous result. Neither Northridge Telecom CORP. nor its officers or employees may be held liable for any claim, damage, or loss, and you hereby waive any and all such claims or causes of action, arising from or relating to our 911 Dialing service unless such claims or causes of action arose from our gross negligence, recklessness or willful misconduct. You shall defend, indemnify, and hold harmless Northridge Telecom CORP., its officers, directors, employees, affiliates and agents and any other service provider who furnishes services to you in connection the Service, from any and all claims, losses, damages, fines, penalties, costs and expenses (including, without limitation, legal fees and expenses) by, or on behalf of, you or any third party relating to the absence, failure or outage of the Service, including 911 Dialing, incorrectly routed 911 Dialing calls, and/or the inability of any user of the Service to be able to use 911 Dialing or access emergency service personnel. If you are not comfortable with the limitations of the 911 Dialing service, you should consider having an alternate means of accessing traditional 911 or E911 services or disconnecting the Service. 911 Dialing service will not function in the event of a power or broadband outage or if your broadband, ISP or Northridge Telecom CORP. service is suspended or disconnected. Following a power failure or disruption, you may need to reset or reconfigure your Device prior to utilizing the service, including 911 Dialing.
12. Registration of Physical Location Required
You should ensure your location information, when registered with Northridge Telecom, is kept current at all times. In case you are not able to speak during the 9-1-1 call, the call-taker would dispatch emergency response vehicles to your last registered address. You need to update your 9-1-1 Dialing information if you move your device to a different location. You may update your 911 service at https://my.nrtel.ca/911.php
13. Service Outages
9-1-1 Dialing service will not function in the event of a power or broadband outage or if your broadband, ISP or Home Phone service is suspended or terminated. Following a power failure or disruption, you may need to reset or reconfigure your Telephone Adapter prior to utilizing the service, including 9-1-1 Dialing.
14. Contract Term and MSF Rate Guarantee
Northridge Telecom services are sold on the following basis and will be subject to the Early Cancellation Fee (ECF) detailed below in this Section 14.
(a) Home Phone Term Contracts: ECF will apply on all contracts (1-year, 2 year, and 3-year etc). The contract term length can be identified by the subscriber on the invoice for services with a 1YR, 2YR, or 3YR designation. The Term of the contract shall also serve as a rate guarantee to the Subscriber whereby the Monthly Service Fee (MSF) cannot be increased by Northridge Telecom for the entire term. Customer may change plans throughout the term but may be required to pay a fee to compensate for promotions received by the Customer who would have otherwise not received them.
(b) Home Phone No Contract: The Subscriber may cancel service without ECF. Northridge Telecom may increase rates at any time by providing the Subscriber with 30 days notification.
15. Service Levels
Northridge Telecom targets network availability of 99.9% per calendar month for its core Services, measured at Northridge Telecom’s network and excluding scheduled or emergency maintenance, force-majeure events, failures of third-party networks or your Internet service provider, your own equipment or configuration, and any suspension or restriction permitted under these terms. Except for the Service Credits expressly available to eligible business accounts under this section, this target is a goal only; it does not otherwise constitute a warranty or service-level guarantee, and no refunds or other remedies are owed for any failure to meet it. Except as expressly stated in this section or in a separate written agreement signed by Northridge Telecom, the Services are provided on an “as is” and “as available” basis as described elsewhere in these terms.
Service Credits — business and managed-services accounts. For accounts designated as business or managed-services accounts (and not residential or consumer accounts), if Northridge Telecom fails to meet the monthly availability target in a given calendar month, the affected customer may request a service credit (a “Service Credit”) calculated against the affected monthly recurring fee for the affected Services as follows: (a) less than 99.9% availability — 5%; (b) less than 99.5% availability — 10%; and (c) less than 99.0% availability — 25%. To be eligible, the customer must submit a written request to admin@nrtel.ca within thirty (30) days after the end of the affected calendar month, identifying the affected Services and the period of unavailability. Approved Service Credits are applied as a credit against future invoices and are not paid in cash. In no event will Service Credits in any rolling twelve (12) month period exceed one (1) monthly recurring fee for the affected Services. Service Credits are the customer’s sole and exclusive remedy for any failure to meet the availability target. This Service Credits subsection does not apply to residential or consumer accounts; suspension, termination, and other remedies for such accounts continue to be governed by the remainder of these terms and applicable consumer-protection law.
16. Customer Equipment
Except where an order or invoice expressly states that equipment is rented or provided on loan, all equipment (including VoIP adapters/ATAs, routers, and telephones) purchased from Northridge Telecom is sold to the Buyer, and title passes to the Buyer upon payment in full. Such purchased equipment is covered solely by the limited warranty set out in Section 6, and the Buyer is responsible for its installation, security, configuration, and maintenance. Any equipment that an order or invoice identifies as rented or loaned remains the property of Northridge Telecom and must be returned in good working condition, ordinary wear excepted, upon termination of the associated Service; Northridge Telecom may charge a fee equal to the replacement cost of any rented or loaned equipment that is not returned or is returned damaged.
17. Customer Data
As between the parties, the Buyer owns all data, content, and information that the Buyer or its users store, process, or transmit through the Services (“Customer Data”). Northridge Telecom will access and use Customer Data only as necessary to provide, maintain, support, secure, and bill for the Services, to comply with applicable law or lawful requests, and as otherwise permitted by our Privacy Policy. The Buyer is solely responsible for the accuracy, quality, and legality of Customer Data and for maintaining its own backups. Upon termination of the Services, and subject to the transition and data-return provisions of Section 32, Customer Data may be deleted following any applicable Transition Period, and Northridge Telecom shall have no obligation to retain, export, or return Customer Data except as set out in Section 32. Upon suspension of the Services (as distinct from termination), access to Customer Data may be blocked without deletion. It remains the Buyer’s responsibility to retrieve any needed Customer Data within the applicable Transition Period.
18. Confidentiality
Each party (the “Receiving Party”) may receive non-public information of the other party (the “Disclosing Party”) that is marked as, or would reasonably be understood to be, confidential (“Confidential Information”). The Receiving Party will use the Disclosing Party’s Confidential Information only as needed to perform under these terms, will protect it using at least reasonable care, and will not disclose it to third parties except to its personnel, affiliates, carriers, or subcontractors who need it and are bound by comparable obligations of confidentiality, or as required by law or lawful order. This section does not apply to information that is or becomes public through no fault of the Receiving Party, was already known to it, is independently developed, or is rightfully obtained from a third party. Northridge Telecom’s handling of personal information is further governed by our Privacy Policy and applicable law, including PIPEDA.
19. Third-Party Software and Services
The Services may include, or may require the Buyer to use, software, applications, or services provided by third parties (for example, Microsoft 365, security or anti-virus products, and upstream carriers). The Buyer agrees to comply with all applicable third-party license terms and acceptable-use policies, and acknowledges that such third-party products and services are provided subject to those terms. Northridge Telecom is not responsible for third-party products or services and, to the fullest extent permitted by law, disclaims all liability for them; any warranties for such products or services are provided solely by the applicable third party and not by Northridge Telecom.
20. Subcontractors and Suppliers
Northridge Telecom may use affiliates, subcontractors, carriers, and other suppliers to provide all or any part of the Services. Northridge Telecom remains responsible for the performance of its obligations under these terms to the extent required by applicable law.
21. Hosting and Server Acceptable Use
This Section applies to the Hosting Services (including web hosting, cloud, and virtual-machine/VPS services). You are responsible for all content, code, and activity on or through your hosting accounts, servers, and virtual machines, whether by you, your users, or anyone using your credentials. In addition to the conduct rules in Section 4 of the Terms of Use above, you agree that you will not use the Hosting Services to host, store, transmit, or facilitate:
a. content that is illegal under the laws of Canada or the Province of Ontario, including child sexual abuse material, content that infringes the intellectual-property rights of others, or content that is defamatory, hateful, or that promotes or incites violence;
b. unsolicited bulk or commercial email (spam) in violation of Canada’s Anti-Spam Legislation (CASL), open mail relays, or mailing-list operations that do not comply with CASL;
c. malware, viruses, ransomware, phishing pages, botnet command-and-control, or tools whose primary purpose is to gain unauthorized access to systems, networks, or data;
d. denial-of-service attacks, port scanning, unauthorized penetration testing, or other attempts to disrupt, probe, or gain unauthorized access to any network, system, or account;
e. cryptocurrency mining, or processes that place an excessive or disproportionate burden on shared infrastructure, except on plans that expressly permit such use; or
f. any activity that violates applicable law, a third party’s rights, or the acceptable-use policies of our upstream hosting, network, or infrastructure providers.
You are responsible for keeping the software you run on the Hosting Services (including operating systems, content-management systems, plugins, and applications) secure and up to date, and for maintaining your own backups of your hosted content and data. On shared and reseller hosting, resource usage is subject to fair-use and any published resource limits; Northridge Telecom may throttle, suspend, or require an upgrade for accounts that exceed those limits or that materially degrade service for other customers. We may remove or disable access to content, and suspend or terminate Hosting Services, where we determine that content or use violates this Section, is the subject of a valid legal or Notice-and-Notice complaint, or poses a security or stability risk — with or without prior notice depending on the severity. You remain responsible for all charges during any suspension, and Section 17 (Customer Data) governs the treatment of your data following suspension or termination. The Hosting Services are provided on a pre-paid basis and are subject to the same payment, suspension, and termination provisions as the other Services, including the suspension and termination for non-payment set out in Section 3 above; upon suspension or termination, hosted content, virtual machines, and associated data may be deleted in accordance with Section 17.
22. Domain Registration
Where we register, renew, or manage domain names on your behalf, we do so as your agent and/or as a reseller of an accredited registrar; you (and not Northridge Telecom) are the registrant (registered name holder) of each domain. You are responsible for: (a) providing and keeping current accurate and complete registrant, administrative, technical, and billing contact information (registration/WHOIS data); (b) complying with the registration agreement, policies, and dispute-resolution procedures of the applicable registrar and registry; and (c) all applicable registration, renewal, transfer, redemption, and restoration fees.
You acknowledge and agree that each domain registration is subject to the rules and policies of the relevant registry, including, without limitation: for “.ca” domains, the Canadian Internet Registration Authority (CIRA), its Registrant Agreement and Canadian Presence Requirements, and the CIRA Domain Name Dispute Resolution Policy (CDRP); and for generic top-level domains (such as “.com”, “.net”, and “.org”), the Internet Corporation for Assigned Names and Numbers (ICANN) and the Uniform Domain-Name Dispute-Resolution Policy (UDRP). You are solely responsible for meeting any eligibility requirements and for responding to any dispute or proceeding brought under the CDRP, UDRP, or any successor or equivalent policy. Northridge Telecom is not a party to, and assumes no responsibility or liability for, any such dispute or its outcome, including any suspension, transfer, cancellation, or loss of a domain resulting from it.
Domain registrations must be renewed before their expiry date to avoid suspension, deletion, or loss of the domain. While we may send renewal reminders as a courtesy, you are solely responsible for ensuring timely renewal and payment, and Northridge Telecom is not liable for any lapse, expiry, non-renewal, or subsequent third-party registration of a domain, including any resulting loss of the domain or of any services (such as email or websites) that depend on it. Domains may be subject to registry redemption, grace, and restoration periods and associated fees. Upon termination of Services or for non-payment, we may allow a domain to lapse in accordance with registry rules unless you have first renewed it or transferred it to another registrar.
23. Managed Services (MSP): Scope, Change Requests, and Out-of-Scope Work
Our managed IT and security services (the “MSP Services”) are provided in accordance with the service plan, package, statement of work, or service description applicable to your account (each, a “Service Description”), together with these terms. Where these terms conflict with a signed Service Description, the Service Description governs for the MSP Services it covers. Unless expressly included in your Service Description, work is out of scope — including, for example, major projects and migrations, new-site or office build-outs, hardware procurement and installation, cabling, on-site visits, after-hours or emergency work, security-incident response and remediation, and data-recovery services. Out-of-scope work is performed only by agreement and is billed at Northridge Telecom’s then-current time-and-materials rates, in addition to your recurring fees. We will use reasonable efforts to identify out-of-scope work before performing it; however, work reasonably required to address an emergency or to prevent imminent harm may be performed and billed as out-of-scope. Either party may request changes to the MSP Services; agreed changes take effect only when documented in an updated Service Description or written change request.
24. Customer Responsibilities and Cooperation
You acknowledge that our ability to deliver the Services, and to meet any related service levels, depends on your timely cooperation. You agree to: (a) designate one or more authorized contacts empowered to make decisions and approve work; (b) provide accurate, current, and complete information and promptly notify us of changes; (c) provide and maintain the access, credentials, permissions, network connectivity, facilities, and third-party consents we reasonably require to perform the Services, including administrative access to relevant systems, accounts, and tenants; (d) keep your systems, software, and third-party services in a currently supported and vendor-supported condition, and maintain all licences, subscriptions, and maintenance required for the environment we support; (e) implement, or acknowledge to us in writing your decision not to implement, the security patches, updates, configurations, and other measures we reasonably recommend; and (f) retain responsibility for your own business operations, decisions, and continuity. If you do not implement a recommendation, or you delay or deny access, information, or cooperation we reasonably require, then to the extent of the resulting impact we are relieved of the affected obligation or liability, any affected service levels are suspended, and any additional time or expense we incur as a result may be billed as out-of-scope work.
25. Authorization to Access, Monitor, and Administer
You authorize Northridge Telecom and its personnel and subcontractors to access, monitor, configure, modify, administer, install and remove software on, and otherwise manage the endpoints, servers, virtual machines, networks, cloud tenants, accounts, and devices identified for the Services, and to install and operate management, monitoring, security, and backup agents on them, in each case as reasonably necessary to provide, secure, and support the Services. Where the Services involve third-party platforms or accounts (such as Microsoft 365), you authorize us to act as your administrator and, where applicable, as your delegated administrator, reseller, or agent, and you confirm you have the authority to grant this access. This authorization continues until the applicable Services end or you revoke it in writing; revoking or restricting necessary access may prevent us from providing some or all of the Services, without relieving you of your payment obligations. You represent that you own, or are authorized to permit our access to, all systems, data, and accounts you place under our management, and you will indemnify and hold us harmless from claims arising out of your failure to have that authority.
26. Security Services — No Guarantee of Prevention
Our security-related Services (including endpoint protection, endpoint detection and response, monitoring, alerting, patching, and related measures) are designed to reduce, but cannot eliminate, the risk of security incidents. Threats evolve constantly, and no product, service, or safeguard can guarantee that malware, ransomware, phishing, intrusion, data loss, or other security incidents will be detected, prevented, or remediated. We do not warrant that the Services will make your systems secure or incident-free, that all vulnerabilities or threats will be identified, or that monitoring will detect every event. Detection and response depend on factors outside our control, including your environment, the actions of you and your users, connectivity, and third-party tools and providers. You remain responsible for your overall security posture, for following our recommendations, for user awareness and conduct, and for maintaining appropriate cyber-insurance. Except as expressly stated in a signed agreement, the security Services are provided without any guarantee of outcome, and our liability with respect to them is subject to the limitations of liability set out in these terms.
27. Backup and Disaster Recovery — Limitations
Where backup, disaster-recovery, or business-continuity services are included in your Service Description, we will configure and operate them in accordance with that Service Description. However, no backup or recovery solution is infallible. We do not guarantee that any particular backup will be complete, uncorrupted, or recoverable, that any data set can be fully restored, or that any specific recovery point objective (RPO) or recovery time objective (RTO) will be met, unless expressly committed in a signed Service Description. Backups may fail or be incomplete for reasons including source-data corruption, insufficient storage or bandwidth, encryption or ransomware affecting source data, configuration changes, and third-party service failures. You are responsible for identifying the data, systems, and applications to be protected and for informing us of changes; unless restore testing is expressly included in your Service Description, verification and testing of restorability is your responsibility. You are encouraged to maintain independent backups of critical data. Our sole responsibility for any backup or recovery failure is to use commercially reasonable efforts to correct the underlying configuration, and our liability is otherwise subject to the limitations of liability set out in these terms.
28. Customer Compliance; Data-Protection Roles; Regulated Data
You are responsible for your own compliance with all laws and regulations applicable to your business and to the data you place in, or process through, the Services, including PIPEDA, Quebec’s Law 25 and other provincial privacy laws, Canada’s Anti-Spam Legislation (CASL), and any sector-specific requirements such as health-information legislation (for example, PHIPA) or the Payment Card Industry Data Security Standard (PCI-DSS). You represent and warrant that you have all rights, authority, consents, and lawful bases necessary for us to collect, use, store, and process Customer Data (including personal information of your own customers, employees, or other individuals) as contemplated by the Services, and that you will provide any notices and obtain any consents required from those individuals. As between the parties, you are the party responsible for that personal information (a controller, or under Law 25 the enterprise), and Northridge Telecom acts as your service provider or processor with respect to it, processing it on your behalf and under your instructions as described in our Privacy Policy and any Data Processing Addendum, which is available from our Privacy Officer on request. You will not store or process, and will not permit your users to store or process, personal health information, cardholder data, or other specially regulated data using the Services unless you have first notified us in writing and we have agreed in writing to support it; we do not warrant that the Services are configured or suitable for regulated workloads except as expressly agreed. You remain responsible for meeting your own breach-notification and record-keeping obligations with respect to Customer Data.
29. Third-Party Software and Licensing (MSP)
In addition to Section 19 (Third-Party Software and Services) of the Terms of Use above, where we resell, provision, or manage third-party software, subscriptions, or licences on your behalf (for example, Microsoft 365 licences), you are responsible for: (a) ensuring you hold, and pay for, sufficient licences and subscriptions for your actual usage; (b) complying with the applicable vendor terms, including the Microsoft Customer Agreement and other end-user and cloud-provider terms, which the vendor may update from time to time; and (c) any true-up, overage, or reconciliation charges resulting from your usage. Vendor terms may require minimum commitments, and cancellations or reductions may be subject to the vendor’s rules and to non-refundable charges. We are not responsible for changes a vendor makes to its products, terms, or pricing, and we may pass through any such changes to you. You authorize us to accept applicable vendor terms on your behalf where reasonably necessary to provision the Services you have ordered.
30. Standard of Care; Services Warranty
Northridge Telecom warrants that it will perform the Services in a professional and workmanlike manner consistent with generally accepted industry practices. This is the sole and exclusive warranty for the Services, and it replaces and excludes all other warranties, conditions, and representations regarding the Services, whether express, implied, statutory, or otherwise, to the fullest extent permitted by applicable law (including any implied warranties or conditions of merchantability, fitness for a particular purpose, and non-infringement). Your sole and exclusive remedy, and our entire liability, for breach of this warranty is for us to re-perform the deficient Services within a reasonable time, provided you notify us in writing of the deficiency within thirty (30) days after the Services in question were performed. This Section does not limit any non-excludable statutory rights you may have under applicable consumer-protection law.
31. Non-Solicitation of Personnel
During the term of your Services and for twelve (12) months afterward, you agree not to directly or indirectly solicit for employment or engagement, or hire or engage, any employee or contractor of Northridge Telecom who was involved in providing the Services to you, without our prior written consent. This does not prohibit general solicitations not specifically directed at our personnel (such as public job postings), or the hiring of any person who responds to such a general solicitation. If you breach this Section, you agree to pay Northridge Telecom a placement fee equal to fifty percent (50%) of the person’s first-year annualized compensation, which the parties agree is a reasonable pre-estimate of our loss and not a penalty.
32. Transition and Data Return on Termination
On expiry or termination of the MSP Services or Hosting Services, and provided your account is in good standing with all outstanding amounts (including any Early Cancellation Fee) paid in full, we will — on your written request made within thirty (30) days after the effective date of termination (the “Transition Period”) — make the Customer Data then in our possession available to you for retrieval or export in a commercially reasonable format, or provide you with reasonable access to retrieve it yourself. Where the Services were terminated for non-payment, the Transition Period runs from the date on which all outstanding amounts are paid in full.
You are responsible for retrieving your Customer Data during the Transition Period. After the Transition Period ends, we may delete Customer Data in the ordinary course, subject to our legal and regulatory retention obligations, and residual copies may remain in backups for a limited period until overwritten in the normal backup cycle. Nothing in this Section requires us to retain Customer Data longer than the periods described in our Privacy Policy, or to recreate or restore data already deleted in accordance with these terms.
Transition assistance beyond making Customer Data available for retrieval — such as knowledge transfer, documentation, administrator-credential handover, coordination with a successor provider, or data migration — is out-of-scope professional services under Section 23, performed only if requested and at our then-current time-and-materials rates. During any suspension of the Services (as distinct from termination), we may block access to Customer Data without deleting it, subject to the suspension and non-payment provisions of Section 3.
