Call Features

Calling Features

We have an extensive list of calling features. All available absolutely free of charge.

Call Display

Allows you to see who is calling. The number and name will display on your phone.

Call Waiting

Call waiting allows you to answer another call while you are on the telephone.

E911 Calling

911 (E911) is standardized on all packages. This specialized service allows you to call 911 in case of an emergency.

Enhanced Voicemail

Never miss important messages when you’re out of the office! The voicemail feature answers calls after a certain amount of time and records the caller’s message.

Call Forwarding

When you’re not at the office be sure not to miss important calls. Forward calls to another phone.

Advanced Reporting

You are able to view call reports, answered/unanswered calls, call distribution report, agent report, status reports and many more.

Call Parking

Calls can be parked in a private lot and picked up later according to the parking lot preferences. The feature is very useful when you want to put multiple callers on hold and allow these callers to be picked up by somebody else.

Call Transfers

Calls can be transferred between the extensions of the PBX, or even to public phone numbers. When an important call arrives, the secretary can transfer the call directly to the supervisor and the caller will never know what happened.

Record Calls

Record important calls like customer calls as part of satisfaction improvement programs or abuse prevention. Call recording can be event driven (the employee presses on a button) or unconditional (setup by management).

Call Cascade

Make sure that somebody will take the call. By enabling this feature, the call gets forwarded to another extension if not answered within a specified amount of time.

Ring All

When an extension is called, this triggers other extensions to ring. The first extension answering the call gets the connection.


You can easily send faxes from our online portal, or with a simple email. Increase productivity and keep a track of sent faxes.


We will automatically email incoming faxes to your email inbox of choice. This allows you to reduce excess paper wastage from spam.

Emergency Routing

We will automatically route calls to a number of your choosing, should there be any ISP outages, or network connectivity problems.

Dial by Name Directory

Allow clients to easily find the right extension with a dial by name directory.

Call Screening

Easily screen unwanted calls from your phone system.

Auto Receptionist

Professionally greet your callers, identify who they require, and redirect the calls.


Quickly and easily create conferences for your local and remote workers.


You can page all employees with a simple command from your telephone.

Music on Hold

Providing your own music on hold gives a professional atmosphere for your clientele.

User Sounds

Easily change user sounds, such as your do-not-disturb and busy messages.


Never miss a call! When your number is dailed, your cell, home line and office phone will all ring at the same time.


Easily filter and transfer calls based upon schedules you create.

Toll Free Numbers

Add consumer confidence and provide easy access to your company.

Call Queues

Provide an improved customer experience with call queues. Automatically distribute incoming calls to local and remote agents.

Easy Web Interface

Login to your secure customer portal to make changes to your phone system in real time.

Extension Dialing

Dial and transfer to extensions. For example, you only need to dial "201" to reach John.