Allows you to see who is calling. The number and name will display on your phone.
Call waiting allows you to answer another call while you are on the telephone.
911 (E911) is standardized on all packages. This specialized service allows you to call 911 in case of an emergency.
Never miss important messages when you’re out of the office! The voicemail feature answers calls after a certain amount of time and records the caller’s message.
When you’re not at the office be sure not to miss important calls. Forward calls to another phone.
You are able to view call reports, answered/unanswered calls, call distribution report, agent report, status reports and many more.
Calls can be parked in a private lot and picked up later according to the parking lot preferences. The feature is very useful when you want to put multiple callers on hold and allow these callers to be picked up by somebody else.
Calls can be transferred between the extensions of the PBX, or even to public phone numbers. When an important call arrives, the secretary can transfer the call directly to the supervisor and the caller will never know what happened.
Record important calls like customer calls as part of satisfaction improvement programs or abuse prevention. Call recording can be event driven (the employee presses on a button) or unconditional (setup by management).
Make sure that somebody will take the call. By enabling this feature, the call gets forwarded to another extension if not answered within a specified amount of time.
When an extension is called, this triggers other extensions to ring. The first extension answering the call gets the connection.
You can easily send faxes from our online portal, or with a simple email. Increase productivity and keep a track of sent faxes.
We will automatically email incoming faxes to your email inbox of choice. This allows you to reduce excess paper wastage from spam.
We will automatically route calls to a number of your choosing, should there be any ISP outages, or network connectivity problems.
Allow clients to easily find the right extension with a dial by name directory.
Easily screen unwanted calls from your phone system.
Professionally greet your callers, identify who they require, and redirect the calls.
Quickly and easily create conferences for your local and remote workers.
You can page all employees with a simple command from your telephone.
Providing your own music on hold gives a professional atmosphere for your clientele.
Easily change user sounds, such as your do-not-disturb and busy messages.
Never miss a call! When your number is dailed, your cell, home line and office phone will all ring at the same time.
Easily filter and transfer calls based upon schedules you create.
Add consumer confidence and provide easy access to your company.
Provide an improved customer experience with call queues. Automatically distribute incoming calls to local and remote agents.
Login to your secure customer portal to make changes to your phone system in real time.
Dial and transfer to extensions. For example, you only need to dial "201" to reach John.