Return Policy

Return Policy and Procedure

Northridge Telecom CORP. offers a 30 day money back guarantee from the activation date of any VOIP service.  You may cancel your monthly service at ANY time.  Please be advised that the refund amount may be prorated based on use and that shipping costs are non refundable.  All outstanding balances must be paid in full before cancellation is complete.

If you decide to cancel your service and have been provided with a VOIP adapter you must:

1)       Return the adapter and all related accessories back to Northridge Telecom CORP. for a full refund (subject to applicable usage and damage fees.)

If you choose to keep the VOIP adapter and do not return the equipment back to Northridge Telecom CORP. a prorated charge based on usage (to a maximum of the full purchase price) will be applied to your account and must be paid before cancellation is complete.

Please note:

Calling cards are NON refundable

Number Port fees are NON refundable


Returned Product Inspection Criteria

Products must be shipped securely and returned in the original manufacturers packaging.

Products must be complete with any original standard certification labels (UL listing, capacity, brand name, UPC code) and not tampered with.

Product serial number, or any similar identification numbers, must match the serial number on the package or invoice.

Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.

Products so labeled with a security seal, must have the seal intact and not tampered with.